Help Desk Home » Help Desk Frequently Asked Questions

• Is it the first day of the class?

  • Blackboard is not accessible until the first day of class for the current semester.

• Have I created my myNSU account?

  • If not, please go to myNSU and click the Create Account link on the left and follow the onscreen instructions.

• Do I remember my username?

  • If you do not remember your username, please go to myNSU and click the Forgot Username? link on the left and follow the onscreen instructions.

• Do I remember my password?

  • Please see the question ‘How can I reset my myNSU password?’ below.

• Am I a Bossier Parish Community College (BPCC) student?

  • If so, you must go here. Your username will be your Campus Wide ID number and your password is provided by BPCC. If you do not know your BPCC Blackboard password, please call BPCC at 318.357.5362.

• Is my instructor using Blackboard for my class?

  • Please contact the instructor to confirm that they are using Blackboard for that class.

• Has my instructor loaded the class information into Blackboard?

  • Please contact the instructor to confirm that they have loaded the class coursework.

• Why can my instructor not see the file I posted on Blackboard?

  • Did you save the file in Office 2003 format?

    • If you are using Office 2007, please save all documents in the Office 97-2003 format.

  • Did you use any special characters in the filename?

    • Blackboard is not compatible with any special characters used in filenames. If you have saved your files with #, “, ‘, * or any other symbols, your files will not be viewable after they are posted to Digital Dropbox. Please rename your file and resubmit.

  • Is your filename too long?

    • Blackboard is not compatible with filenames that exceed 15 characters including spaces. Please rename your file and resubmit.

• Have you created your myNSU account?

  • If not, please go to myNSU and click the Create Account link on the left and follow the onscreen instructions.

• Do I remember my username?

  • If you do not remember your username, please go to myNSU and click the Forgot Username? link on the left and follow the onscreen instructions.

• Do I remember my password?

  • Please see the question ‘How can I reset my myNSU password?’ below.

• Why am I receiving an Access Denied. error?

  • Please call the Student Help Desk at 318.357.6696 to have this problem corrected.

• Why will my Inbox not load?

  • If you have access to another email account, please email your name, Campus Wide ID, myNSU username and the exact error message that you are receiving to sos@student.nsula.edu. If you do not have access to another email account, please call the Student Help Desk at 318.357.6696.

• Why am I receiving an error message when I try to empty email folders?

  • If you have over 500 emails in a folder, the system will usually not be able to remove all messages at one time. If the folder cannot be emptied with one operation, you will usually receive an error message. This just means that the system could not clear out all of the emails at one time. Click your Deleted Items folder and empty it; then, return to the folder you are trying to clear and try to empty it again. If you have many thousands of emails, you may have to do this several times until the folder empties completely.

• Has it been 24 hours since I registered for classes?

  • It takes a minimum of 24 hours for class registration information to transfer to myNSU. During that time, you will receive an Incorrect Login message when you try to create a myNSU account.

• Does NSU have my correct Date of Birth in the system?

  • An incorrect Date of Birth will also cause you to receive the Incorrect Login message when you try to create a myNSU account. Please contact the Registrar's Office at 318.357.6171 to confirm that your Date of Birth has been entered correctly into NSU's system.

• Have you created your myNSU account?

  • If not, please go to myNSU and click the Create Account link on the left and follow the onscreen instructions.

• Do I remember my username?

  • If you do not remember your username, please go to myNSU and click the Forgot Username? link on the left and follow the onscreen instructions.

• Do I remember my password?

  • Please see the question ‘How can I reset my myNSU password?’ below.

• Please go to myNSU and click the Forgot Password? link. Correctly answer the security questions you have setup and the system will reset your password to your 6-digit date of birth. If you have not yet setup your security questions, please contact the Student Help Desk at 318.357.6696. The Help Desk will reset your password to your 6-digit date of birth and walk you through changing your password and setting up your security questions.

• Please contact the Registrar’s Office at 318.357.6171 and request your Student Services pin be reset. The Student Help Desk cannot reset this pin number.

• Please go to myNSU and click Login to myNSU at the top of the page. Login and scroll to the bottom of your information for a list of classes and grades.

• Please go to the Registrar website and click the Academic Calendars link in the right menu. You may then select the calendar for the current semester.

• Please go to the Registrar website and click Course Catalogs in the right menu. You may then choose the correct academic catalog year for your degree program.

• Student contact information is not available for privacy and security reasons.

• Please click Other Links in the menu on the right side of this website. The Telephone Directory is listed on that menu.

• Please call the Registrar’s Office at 318.357.6171 or go to the Registrar website and click Student Information on the right side menu. Click on How to Request a Transcript on that menu.

• Please go to Student Services and login. Mouse over Student Records and click the Unofficial Transcript link.

• Download Compatible Java Runtime Environment (JRE) version for Blackboard.

• Please visit the SOS Wireless Connections site here.

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